Frequently Asked Questions

All physical orders placed through this shop are packed and dispatched from my home office (aka the Dining Room) in North Wales, United Kingdom.

I'm an independent tarot and oracle deck creator, not a large company with warehouses around the world. Your order is handled by real people (usually me or my husband, Paul!).

I ship to the UK and a selection of international destinations. Available countries and shipping costs are shown at checkout.

Unfortunately, I've temporarily paused shipping to countries within the European Union due to changes in packaging and import regulations. I hope to resume shipping to EU customers when it's practical for my small business to do so.

Not quite yet! Selected decks will be available as Studio Editions through PrinterStudio, which handles production, payment and shipping independently.

Studio Editions feature my original artwork but may differ from my independently printed Collector's Editions in cardstock, finish and packaging.

You can find more information about Studio Editions in my Shop Policy.

My shop is powered by Payhip, which provides the shopping basket and secure checkout.

Payments are processed through established payment providers, including Stripe and PayPal. I don't receive or store your credit or debit card details.

If you're ordering from outside the UK, your country may charge customs duties, import taxes or handling fees when your parcel arrives.

Unless specifically stated otherwise at checkout, these charges are not included in your order total and are the buyer's responsibility.

The exception is the United States, where the applicable import duty is already included in the postage and packaging charge.

Yes. For orders shipped to the United States, the postage and packaging charge includes the applicable US import duty.

This means the duty is paid as part of the shipping process rather than being collected from you when your parcel arrives.

Shipping costs are calculated according to your delivery destination and the weight of your order.

You'll see the postage charge at checkout before making a payment.

Where a tracked delivery service is used, tracking details will be provided once your order has been dispatched.

Occasionally, international tracking updates can be slow or incomplete, even when a parcel is travelling normally.

Delivery times depend on your location and the postal service.

International orders can occasionally take longer than expected, particularly if there are delays in customs or the postal network.

Please bear in mind that delivery estimates are not guaranteed arrival dates.

Please get in touch if something goes wrong.

If your order arrives damaged, faulty or incorrect, I'll work with you to arrange an appropriate replacement or refund.

If a parcel is significantly overdue, contact me so I can investigate with the postal service.

Yes. For most physical products, you have 14 days from receiving your order to let me know you'd like to cancel, followed by another 14 days to return it.

Please contact me before sending anything back.

Full details, including return postage and refunds, are available in my Shop Policy.

This varies by deck. Some include a printed leaflet, while all have a downloadable digital guidebook accessed using a QR code or link.

Many of my decks also have separately available paperback guidebooks.

Please check the individual product description to see exactly what's included.

No. I create my tarot and oracle decks using digital collage, combining vintage imagery, public domain artwork and other visual elements into original compositions.

Each deck is designed and assembled by me, not generated by AI.

If there's something I've missed, you're welcome to get in touch.

For full details about cancellations, returns, damaged goods, international orders and delivery issues, please read my Shop Policy.